In this section you can find answers to frequently asked questions about our design hotel.
Your question has not been answered or you are looking for further information? Speak to a staff member or contact us via email or telephone!
You can pay in cash (â‚¬), by credit card or via the conichi app. The payment can also be made in advance by bank transfer. If required, we are happy to charge your company for your stay. Please send us a signed confirmation with a company stamp before arrival.
If not otherwise indicated, (see cancellations/ no-shows/ prepayment), your credit card is only used for guarantee for arrivals after 6 pm. If no credit card information is given, your claim to the room(s) expires after 6 pm.
Cancellations/ no-shows/ prepayment
Cancellation and prepayment policies for bookings via telephone, mail or our website vary according to the travel period and the room rate. Please check the conditions when selecting your room.
We guarantee a check in at 3 pm. In case you should arrive earlier, and the rooms are not ready for occupancy, you can leave your luggage at the reception.
We kindly ask you to return the room card at the reception until 11 am. In case you will need a little extra time, please speak to our reception crew the night before your departure. They will tell you if a later check-out is possible. If the rooms are still occupied after 11 pm., the hotel can charge guests half the price of an additional day. If the rooms are still occupied after 5 pm, the full price of one day will be charged.
We provide you with 300 parking spaces as well as underground parking.
The reception is open 24 hours.
Weâ€™ll be glad to provide you with baby beds free of charge (depending on availability).
Iron and iron-board
Iron and iron-board are available at the reception (depending on availability).
Bicycles can be rented for a charge of â‚¬2.50 per hour or â‚¬10.00 per day.
Our breakfast buffet will be available in our tavern BrauereigaststĂ¤tte from 6 am to 10 am. (sundays to 11 am)
We charge â‚¬ 10.00 per night and pet.
LuggageYou can leave your luggage at the reception at any time.
The bar is open from 6 am to midnight.
Free wifi access is available for the whole hotel area.
If you have forgotten your toiletries or need further hygiene products (toothbrush, shaver, â€¦), ask our team at the reception. We might be able to help you out!
Our restaurant is open from 6 pm to 10 pm (except on Sundays). The kitchen closes at 9:30 pm.
Fitness and sauna
For fitness and recreation you can use the â€śFitnessFirstâ€ť (450m from the hotel) for â‚¬10.00 per day. It offers a huge workout area with cardio and power machines. There is also a spa area with saunas (including a separate sauna for women), steam baths and solaria. You will need require a verification that you are our guest. Speak to our staff at the hotel reception.
Hildesheimer Str. 420 - distance 450m
Mon, Wed, Fri: 7 am to 10 pm | Tue, Thu: 9 am to 10 pm | Sat, Son, holidays: 10 am to 8 pm