Frequently Asked Questions (FAQ) about our design hotel

In this section you can find answers to frequently asked questions about our design hotel.

Your question has not been answered or you are looking for further information? Speak to a staff member or contact us via email or telephone!

Booking & payment at our hotel in Hanover

Payment
You can pay in cash (€), by credit card or via the conichi app. The payment can also be made in advance by bank transfer. If required, we are happy to charge your company for your stay. Please send us a signed confirmation with a company stamp before arrival.

Credit card
If not otherwise indicated, (see cancellations/ no-shows/ prepayment), your credit card is only used for guarantee for arrivals after 6 pm. If no credit card information is given, your claim to the room(s) expires after 6 pm.

Cancellations/ no-shows/ prepayment
Cancellation and prepayment policies for bookings via telephone, mail or our website vary according to the travel period and the room rate. Please check the conditions when selecting your room.

  • Out of exhibition times: Modifications and cancellations are free of charge up to 6 pm on the date of arrival. If cancelled or modified later or in case of no-show, 80 percent of the total price of the reservation will be charged. No deposit is required.
  • During exhibition times: Modifications and cancellations will be charged with the total price of the reservation. A deposit for the total price of the reservation will be charged directly after booking.

Arrival and departure

Check in
We guarantee a check in at 3 pm. In case you should arrive earlier, and the rooms are not ready for occupancy, you can leave your luggage at the reception.

Check out   
We kindly ask you to return the room card at the reception until 11 am. In case you will need a little extra time, please speak to our reception crew the night before your departure. They will tell you if a later check-out is possible. If the rooms are still occupied after 11 pm., the hotel can charge guests half the price of an additional day. If the rooms are still occupied after 5 pm, the full price of one day will be charged.
                      
Parking spaces
We provide you with 300 parking spaces as well as underground parking.

  • Parking spaces on the premises: €5.00 per night per car.
  • Underground parking (locked/video surveillance): €20,00 per night per car.

    Reception
    The reception is open 24 hours.


    At the Hotel Wienecke XI.

    Baby bed
    We’ll be glad to provide you with baby beds free of charge (depending on availability).

    Iron and iron-board
    Iron and iron-board are available at the reception (depending on availability).

    Bicycle rent
    Bicycles can be rented for a charge of €2.50 per hour or €10.00 per day.

    Breakfast

    Our breakfast buffet will be available in our tavern Brauereigaststätte from 6 am to 10 am. (sundays to 11 am)

    • €17.50 for hotel guests
    • €19.50 for à la carte guests
    • €9.50 for children from 6-14
    • Children from 0-5 eat for free.

    Pets
    We charge € 10.00 per night and pet.

    LuggageYou can leave your luggage at the reception at any time.

    Hotel bar
    The bar is open from 6 am to midnight.

    Internet access
    Free wifi access is available for the whole hotel area.

    Hygiene products

    If you have forgotten your toiletries or need further hygiene products (toothbrush, shaver, …), ask our team at the reception. We might be able to help you out!

    Restaurant
    Our restaurant is open from 6 pm to 10 pm (except on Sundays). The kitchen closes at 9:30 pm.

    Fitness and sauna
    For fitness and recreation you can use the “FitnessFirst” (450m from the hotel) for €10.00 per day. It offers a huge workout area with cardio and power machines. There is also a spa area with saunas (including a separate sauna for women), steam baths and solaria. You will need require a verification that you are our guest. Speak to our staff at the hotel reception.
    Hildesheimer Str. 420 - distance 450m
    Mon, Wed, Fri: 7 am to 10 pm | Tue, Thu: 9 am to 10 pm | Sat, Son, holidays: 10 am to 8 pm

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