In this section you can find answers to frequently asked questions about our design hotel.
Your question has not been answered or you are looking for further information? Speak to a staff member or contact us via email or telephone!
You can pay in cash (€) or by credit card. The payment can also be made in advance via bank transfer. If required, we are happy to charge your company for your stay. Please send us a signed confirmation with a company stamp before arrival.
If not otherwise indicated, (see cancellations/ no-shows/ prepayment), your credit card is only used for guarantee for arrivals after 6 pm. If no credit card information is given, your claim to the room(s) expires after 6 pm.
Cancellations/ no-shows/ prepayment
Cancellation and prepayment policies for bookings via telephone, email or our website vary according to the travel period and the room rate. Please check the conditions when selecting your room.
We guarantee a check in at 3 pm. In case you should arrive earlier, and the rooms are not ready for occupancy, you can leave your luggage at the reception.
We kindly ask you to return the room card at the reception until 11 am. In case you will need a little extra time, please speak to our reception crew the night before your departure. They will tell you if a later check-out is possible. If the rooms are still occupied after 11 pm., the hotel can charge guests half the price of an additional day. If the rooms are still occupied after 5 pm, the full price of one day will be charged.
We provide you with 300 parking spaces as well as underground parking.
1.50 € per car and hour or part thereof (max. 15.00 € per car and 24 hours)
Underground parking (secured and under video surveillance): 25.00 € per car and 24 hours
The underground parking also includes 6 charging stations for electric cars:
Tesla Wall Connectors for Tesla model S, 3, X and Y
CEE Industry Plugs (2 EV Plug (J1772)s)
The capacities are 11 kW each. The charging of your electric car is included in the parking fee of 25.00 € per day and 24 hours
The reception is open 24 hours.
We’ll be glad to provide you with baby beds free of charge (depending on availability).
Iron and iron-board
Iron and iron-board are available at the reception (depending on availability).
Bicycles can be rented for free.
Our breakfast buffet will be available in our tavern Brauereigaststätte from 6:30 am to 10 am. (sundays to 11 am)
The facilities of the McFit gym (400m away) can be used for € 5,00 per visit around the clock. The studio, which opened in April 2019, offers state-of-the-art machines for endurance and equipment training as well as a free barbell area. The wide range of courses can also be used. Tickets are available at the hotel reception.
The bar is still closed.
If you have forgotten your toiletries or need further hygiene products (toothbrush, shaver, …), ask our team at the reception. We might be able to help you out!
Free wifi access is available for the whole hotel area.
You can leave your luggage at the reception at any time.
We charge € 10.00 per night and pet.
Our restaurant is currently closed. However, our reception staff will be happy to help you find a restaurant in the area.
Sauna and adventure pool
We recommend you to visit the aquaLaatzium for exercise and/or recreation. The unique wellness and bathing landscape in southern Hannover offers you an adventure pool, a 25-meter sports pool and an 80-meter slide as well as various saunas and steam baths. In summer there is also a natural swimming lake with a large sunbathing area.
Hildesheimer Str. 118/ 30880 Laatzen - distance 2.3 km / 5 min by car
Mon: 11 am to 10 pm | Tue, Wed, Thu: 7:00 am to 10 pm | Fri, Sat, Son, holidays: 9 am to 10 pm